Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Thành phố Hồ Chí Minh, Hồ Chí Minh
Overview
- Lead business discovery, requirement gathering, and solution workshops with enterprise clients.
- Understand and challenge customer requirements to uncover underlying business problems, objectives, and opportunities.
- Translate business objectives into clear business requirements, customer journeys, use cases, functional requirements, and solution blueprints.
- Design end-to-end solutions leveraging Antsomi’s ecosystem, including CDP, Marketing Automation, Loyalty, Ecommerce, and related customer engagement capabilities.
- Lead complex and multi-product solution engagements across customer data, CRM, customer engagement, loyalty, and digital commerce.
- Advise clients on best practices for customer data strategy, segmentation, personalization, lifecycle engagement, loyalty, and omnichannel customer experience.
- Evaluate requirements against existing product capabilities and recommend standard configuration, process changes, product enhancements, or customization where appropriate.
- Own functional solution quality throughout the customer lifecycle from Discovery → Solution Design → Implementation → UAT → Go-live → Adoption & Optimization.
- Collaborate with Technical Solution Consultants on data architecture, identity, APIs, integrations, tracking, and technical solution design.
- Lead requirement and solution handovers to Product and Technology teams, ensuring requirements are clear, complete, feasible, and aligned with business objectives.
- Drive UAT, solution validation, go-live readiness, and business acceptance with customers and internal teams.
- Monitor customer adoption and solution effectiveness, identify gaps, and recommend continuous improvements.
- Manage business and solution-related escalations and coordinate the appropriate internal teams toward resolution.
- Build strong relationships with senior customer stakeholders, including Heads of Department, Directors, and C-level executives.
- Identify opportunities to expand the use of Antsomi solutions and collaborate with Account Management and Commercial teams on qualified opportunities.
- Mentor Associate and Business Solution Consultants and review key solution deliverables to maintain consulting quality.
- Develop reusable solution frameworks, industry use cases, best practices, and consulting playbooks.
- Support strategic or complex presales opportunities when senior solution expertise is required.
- 5+ years of experience in Solution Consulting, Business Consulting, CRM/CDP Consulting, MarTech, Loyalty, Ecommerce, SaaS Implementation, or related fields.
- Proven experience independently leading enterprise customer engagements from discovery and solution design through implementation and go-live.
- Strong expertise in at least 1–2 domains, such as:
- Customer Data Platform / CRM
- Marketing Automation / Customer Engagement
- Loyalty & Rewards
- Ecommerce
- Customer Experience / Personalization
- Strong ability to analyze ambiguous or complex business problems and translate them into structured, practical solutions.
- Experience designing customer journeys, business processes, functional solutions, and solution blueprints.
- Strong workshop facilitation, consulting, presentation, and stakeholder management skills.
- Ability to challenge customer requirements constructively and recommend better approaches when appropriate.
- Experience working with both business and technical stakeholders.
- Working knowledge of APIs, data flows, databases, event tracking, identity, and system integrations.
- Ability to communicate effectively with Product and Engineering teams without needing to be a software engineer.
- Strong documentation and executive presentation skills.
- Experience managing multiple enterprise customers or complex projects simultaneously.
- Strong English communication skills for workshops, presentations, documentation, and stakeholder discussions.
- Experience with platforms such as Salesforce, Adobe, Braze, Insider, MoEngage, HubSpot, or similar CDP, CRM, MarTech, Loyalty, or Ecommerce platforms.
- Experience delivering multi-product or enterprise digital transformation programs.
- Knowledge of customer data architecture, identity resolution, segmentation, personalization, or omnichannel orchestration.
- Experience designing or consulting on Loyalty programs, CRM strategies, lifecycle marketing, or Ecommerce customer experiences.
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