Type
Full-time
Work mode
On-site
Level
Manager
Industry
Accounting / Audit / Tax
Salary
Thương lượng
Location
Thành phố Hồ Chí Minh, Hồ Chí Minh
Overview
- Manage and grow a portfolio of strategic enterprise accounts.
- Build strong relationships with key decision-makers and C-level stakeholders.
- Develop account plans and strategies for retention and revenue growth.
- Own the renewal process, from planning and negotiation to contract closure.
- Identify and drive upsell and cross-sell opportunities across CDP, Marketing Automation, Loyalty, Ecommerce, Gamification and Professional Services.
- Understand customer business challenges and identify opportunities to create additional value.
- Lead commercial discussions, proposals and negotiations.
- Monitor account health, customer risks and revenue forecasts.
- Conduct regular business reviews and strategic discussions with customers.
- Collaborate with Solution Consulting and Service teams to address customer needs and drive adoption.
- Work with Product and Technology teams to communicate strategic customer feedback.
- Maintain accurate CRM, pipeline and account information.
- 5+ years of experience in Account Management, Enterprise Sales, Client Partner, Customer Success or similar B2B roles.
- Proven experience managing enterprise/strategic accounts.
- Strong track record in renewal, retention, upselling and cross-selling.
- Strong commercial, consultative selling and negotiation skills.
- Experience working with senior management and C-level stakeholders.
- Strong business acumen and ability to identify customer growth opportunities.
- Excellent communication, presentation and stakeholder management skills.
- Strong ownership, analytical thinking and problem-solving skills.
- Good English communication skills.
- Experience in B2B SaaS, MarTech, CDP, CRM, Marketing Automation, Loyalty or Ecommerce.
- Experience with subscription or recurring-revenue business models.
- Experience managing large, complex or multi-product enterprise accounts.
- Understanding of digital transformation, customer data or customer engagement.
- Experience with CRM platforms such as Salesforce or HubSpot.
- Revenue Retention & Renewal
- Net Revenue Retention (NRR)
- Expansion Revenue
- Upsell & Cross-sell
- Strategic Account Growth
- Qualified Pipeline
- Forecast Accuracy
- Customer / Account Health
Summary of facts from the official posting. View original ↗
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