Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Thành phố Hồ Chí Minh, Hồ Chí Minh
Overview
- Participate in customer discovery and requirement-gathering workshops to understand business objectives, processes, pain points, and requirements.
- Document business requirements and translate them into clear use cases, process flows, customer journeys, and functional requirements.
- Support Business Solution Consultants in designing solutions using Antsomi’s ecosystem, including CDP, Marketing Automation, Loyalty, Ecommerce, and Gamification.
- Configure and validate standard business use cases on Antsomi platforms under guidance from senior consultants.
- Support key implementation activities including solution validation, UAT, user training, go-live, and post-launch support.
- Perform basic validation of customer data, business rules, customer journeys, segments, campaigns, and platform configurations.
- Work with Technical Solution Consultants, Data Services, Platform Operations, Product, and Technology teams to clarify requirements and resolve implementation issues.
- Prepare and maintain business requirements, solution documents, user guides, meeting notes, and other project documentation.
- Monitor assigned tasks and customer requirements to ensure commitments are completed on time.
- Support the tracking of solution adoption and identify potential areas for improvement.
- Continuously build knowledge across Antsomi products, customer engagement use cases, and industry best practices.
- Gradually take ownership of standard use cases and smaller customer projects as your consulting capabilities develop.
- 2+ years of experience in Business Analysis, CRM, Digital Marketing, Ecommerce, Loyalty, Customer Engagement, MarTech, SaaS Implementation, or a related field.
- Good analytical and structured problem-solving skills.
- Ability to understand business requirements and translate them into clear processes or functional requirements.
- Basic understanding of at least one of the following areas:
- CRM / Customer Data Platform
- Digital Marketing / Marketing Automation
- Customer Journey & Engagement
- Loyalty & Rewards
- Ecommerce
- Comfortable working with technology, data, and digital platforms.
- Good communication and presentation skills.
- Good documentation skills and attention to detail.
- Ability to collaborate with both business and technical teams.
- Good English communication skills for meetings, documentation, and presentations.
- Strong willingness to learn new products, technologies, and business domains.
- Experience with platforms such as Salesforce, HubSpot, Adobe, Braze, Insider, MoEngage, or similar CRM, CDP, MarTech, Loyalty, or Ecommerce platforms.
- Basic knowledge of SQL, APIs, JSON, event tracking, or system integrations.
- Experience creating customer journeys, segmentation, campaigns, loyalty programs, or Ecommerce use cases.
- Experience working with B2B or enterprise customers.
- Experience in industries such as Retail, F&B, Ecommerce, FMCG.
- Familiarity with tools for process mapping, requirements management, analytics, or project collaboration.
Benefits
Training
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