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[AEON XUÂN THỦY] TRƯỞNG QUẦY THU NGÂN & DỊCH VỤ KHÁCH HÀNG

AEON Việt Nam · Hà Nội
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Sales / Business Development
Salary
Thương lượng
Location
Tầng 1,2,3, số 122-124, đường Xuân Thủy, Phường Cầu Giấy, , Thành phố Hà Nội, Hà Nội

Overview

  • Overall manage service section of Customer Service Department in providing efficient, satisfactory
  • Chief Cashier is responsible for effectively training, supervising, and directing subordinates through daily cashiering activities to ensure smooth operation and enhance customer’s shopping experience
  • Customer Services activities (20%):
  • Issue CS management standard of AVN be applied properly by CS staff
  • Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.
  • Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
  • Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
  • Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
  • Resolve customers’ complaints and follow up until the case is close
  • Monitor all kinds of CS section’s reports.
  • Identified & timely report to Line Manager, Store Manager about cashier complain cases
  • Cashier activities (20%):
  • Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
  • Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
  • Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
  • Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
  • Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
  • Assist subordinates in difficult/complicated cases at Cashier counters.
  • 5S (10%):
  • Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Counter.
  • Manpower Management (30%):
  • Plan Monthly Division’s duty roster and manpower schedule.
  • Ensure sufficient manpower during business in ad-hoc situations.
  • Monitor Group Leader(s), General Staff (s)’ attendance and attire.
  • Approve duty roster, shift plan raised by Group Leader(s).
  • Be responsible for Group Leader(s) and General Staff’s performance.
  • Take part in recruitment & selection activities for Division’s staffing.
  • Motivate, training and develop staff in order to encourage their professional development.
  • Identify potential staff for succession planning purposes.
  • Build and promote team work spirit
  • Rules and Regulations (10%):
  • Follow all working procedures, the company’s policies, rules and regulations.
  • Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
  • Opening & closing Store.
  • Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
  • Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
  • Customer Services activities
  • Cashier activities
  • Manpower Management
  • Rules and Regulations

Requirements

  • College
  • At least 3 years experience, including 1 year experience as Chief Cashier or 2 years experience as Group Leader - Cashier in Supermarket/Shopping center
  • Minimum 2 years related experience is customer service
  • Good communication skills.
  • Good command of verbal English
  • Have a polite, tactful and friendly attitude
  • Have good understanding of the needs of customers
  • Teamwork skill: Actively promote team work.
  • Service orientation: customer service minded
  • Leadership: Acting leadership by example.
  • Persuasion: Ability to persuade others in specific situations.
  • Computer literate: Word, Excel, Power point
  • Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

Benefits

BonusTraining

Summary of facts from the official posting. View original ↗

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