Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Delivery Execution & Monitoring
- Monitor daily B2B2C order fulfillment from CLPs to Shipping Service Provider of all platforms.
- Track delivery performance against SLA, lead time, Shop Health of fulfillment, and service KPIs across O2O operations.
- Ensure timely handover of orders from CLPs to shipping providers.
- Follow up the return package handed over to CLPs on time.
- Follow up on daily fulfillment execution, identifying risks that may impact delivery performance
- Logistics Shipping Provider Coordination
- Coordinate with delivery service providers (e.g. Viettel Post, J&T Express,…) to ensure on time pickups and deliveries.
- Align pickup schedules and volume forecasts with logistics partners to support smooth operations.
- Follow up with shipping providers to ensure platform SLA compliance.
- Escalate and resolve delivery delays, exceptions, or failed deliveries.
- Internal & External Coordination
- Work closely with O2O, 3A Logistics, CLPs, Sales & Trade, Platforms to:
- Ensure order readiness and inventory availability
- Confirm pickup timing
- Address operational gaps impacting fulfillment and delivery
- Provide daily operational support to CLPs to ensure orders are processed and delivered on time.
- Coordinate with internal functions to ensure store onboarding is completed on time with full operational awareness.
- Train CLPs on standard packaging and fulfillment requirements for each platform to ensure consistent execution and compliance.
- Performance Tracking, Inventory & Reporting
- Consolidate and prepare daily / weekly supply chain and delivery reports (SLA, backlog, exceptions).
- Monitor and follow up on daily inventory status (products & gifts) at store level in line with demand planning.
- Track order management and fulfillment performance, working with cross functional teams to address gaps.
- Support performance reviews with internal stakeholders and logistics partners.
- Coordinate the development and rollout of standard O2O fulfillment reports.
- Issue Resolution & Continuous Improvement
- Manage delivery related incidents end to end, including: Fast delivery rate, late delivery rate, cross-region rate
- Identify recurring fulfillment and delivery issues and propose corrective and preventive actions.
- Support the rollout of new supply chain systems and tools, acting as a key user / SME for order management.
- Support the Manager in reviewing, sharpening, and improving fulfillment SOPs to enhance operational efficiency and standardization.
Summary of facts from the official posting. View original ↗
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