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Informatics Technical Specialist - Core Diagnostics
Abbott · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- A technical delivery expert
- A trusted partner for customers to support and expand existing AlinIQ systems
- A key contributor to building Abbott’s first reference sites in Vietnam
- Hands-on technical implementation expertise
- Practical understanding of laboratory workflows
- Strong customer engagement skills
- Implementation & Post-Implementation Delivery Excellence
- Independently implement, configure, and integrate AlinIQ solutions
- Execute project plans with strong ownership, quality, and risk management
- Handle system validation, troubleshooting, and issue resolution in live environments
- Delivering user and technical training adapted to varying customer maturity
- Workflow Analysis & Solution Expansion
- In collaboration with the DHS Consultant (commercial), assess current laboratory workflows, including manual validation processes and inefficiencies
- Support identification of further automation opportunities (e.g., auto-validation, TAT improvement)
- Suggest opportunities to increase the utilization of AlinIQ products in existing laboratories
- Integration in Complex IT Ecosystems
- Configure and support integration with LIS / middleware and the analyzer fleets (multi-vendor environments)
- Work closely with customer IT teams and third-party vendors to resolve interface and connectivity challenges
- Customer Engagement & Market Development
- Build strong, trust-based relationships with lab directors, IT teams, and hospital stakeholders
- Support pilot deployments and early-stage implementations, including measurement of outcomes (e.g., TAT reduction, automation rates)
- Contribute to developing local reference sites, a key success factor for market expansion
- Continuous Improvement & Feedback
- Capture customer feedback and provide input for product and solution enhancements
- Maintain accurate project documentation and system records
- Share learnings across the regional team to accelerate capability building
Benefits
Training
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