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← United Overseas Bank (Vietnam) Limited (UOB)

Branch Service Officer (Hanoi)

United Overseas Bank (Vietnam) Limited (UOB) · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • About the Department
  • The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem…
  • Deliver Customer Service Excellence
  • Advocate UOB's Digital First strategy by educating individual and corporate customers towards digital and self-service banking solutions.
  • Provide timely, professional, and personalized assistance for customer enquiries and service requests.
  • Take ownership of customer issues, coordinating resolutions and escalating complex cases where necessary.
  • Support branch initiatives that enhance customer satisfaction, operational efficiency, and service excellence.
  • Drive Advisory-Led Banking and Business Growth
  • Engage Wealth, High-Net-Worth and Corporate customers through proactive interactions and meaningful conversations to understand their financial needs and goals.
  • Introduce and connect customers with suitable banking, wealth, and financial solutions through needs-based recommendations.
  • Promote and educate customers on UOB's digital platforms, services, and self-service capabilities.
  • Support customer acquisition efforts through quality referrals and collaboration with product specialists and relationship managers.
  • Facilitate account opening and onboarding journeys, ensuring a smooth and personalized experience across digital and branch channels.
  • Support customers with their day-to-day banking needs, including cash and non-cash transactions.
  • Foster Strong Branch Operations and Risk Management
  • Support daily branch operations and administrative duties such as ensuring accuracy in account opening, checking of reports, transaction processing and documentation.
  • Maintain vigilance by identifying, escalating, and managing operational and compliance risks.
  • Ensure adherence to all regulatory requirements, internal policies, and control frameworks to safeguard customer and bank interests.
  • Uphold a strong risk and control mindset by resolving and addressing issues on a timely basis.
  • Others
  • Other tasks/project assigned by line manager from time to time.
  • Attributes We Value
  • Customer-Focused: You genuinely care about assisting customers and consistently seek ways to improve their banking experience.
  • Growth: You embrace new challenges, welcome feedback, and view every interaction as an opportunity to learn and improve.
  • Digital-First: You are excited about new technologies and processes, remaining adaptable in a rapidly changing environment with a passion to help customers build confidence in using digital banking solutions.
  • Collaborative Team Player: You work closely with colleagues and specialists to follow through on commitments, recognizing that the best customer outcomes are formed from teamwork and taking ownership.
  • Risk-Conscious: You understand the importance of compliance, risk management, and ethical conduct in safeguarding customer trust.

Quyền lợi

  • Bonus; Annual Salary Review; Performance Bonus
  • Healthcare Insurance Policy; Annual Health Check-Up Program
  • Annual Paid Leave
  • Staff Housing Loan Policy (Mortgage); Tenure Policy (Long-service award)
Chế độ thưởngChăm sóc sức khỏe

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