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← United Overseas Bank (Vietnam) Limited (UOB)

Fraud Authorization Officer

United Overseas Bank (Vietnam) Limited (UOB) · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • About the Department
  • Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
  • Overview of the Role
  • Support the Detection and Prevention of fraud while balancing the customer experience and financial losses.
  • The main responsibilities are to perform the transaction fraud monitoring and establish contact with customers for notification and case resolution.
  • Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
  • Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
  • Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan.
  • Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
  • Responsible for shift/daily/weekly reports.
  • Proactive escalate and follow-up on resolving system incident and fraud incident.
  • Able to work on flexible 24x7 shifts schedules. Meet the productivity and quality expectations for this function.
  • Process offline requests from Acquirers, Contact Center and other operating units in a timely manner.
  • Meet expected service levels in handling Contact Center inbound calls.

Yêu cầu

  • Fraud Detection, Multitasking, Problem Solving, analytical skills, Communication skills

Quyền lợi

  • Annual Salary Review; Performance Bonus
  • Healthcare Insurance Policy; Annual Health Check-Up Program
  • Annual Paid Leave
  • Staff Housing Loan Policy (Mortgage); Tenure Policy (Long-service award)
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