Customer Service Contact Center Officer

United Overseas Bank (Vietnam) Limited (UOB) · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Reports to the Team Leader / Supervisor.
Attend to inbound telephone calls with standard operating procedures.
Provide information on services offered by the bank to enhance customer relationships.
Provide professional, friendly, and high-quality customer service for each point of contact with the customer.
Identify and respond to customer needs accordingly.
Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
Use call/contact control techniques to provide efficient, high-quality interactions with customers.
Maintain detailed records of client interaction to improve quality of information available.
To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image
Update and perform on-line maintenance on system terminals as per customers’ requests.
Ensure effective and timely follow-up as promised to customers.
Process financial entries and adjustment on customers’ accounts if necessary

Customer Service, Interpersonal Skills, Microsoft Office, Team Work, Communication skills

Chế độ thưởngChăm sóc sức khỏe

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