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Senior Executive, Admissions

Trường Quốc Tế Nam Mỹ · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Support General Manager, Growth Management & IMA Campus Operations in developing, implementing, and monitoring the campus’s admissions strategy to achieve both the quantity and quality targets for student enrollment.
  • Ensure a professional and consistent customer experience for parents and students, in alignment with the standardized processes of the entire school system.
  • Coordinate with relevant departments to enhance admissions effectiveness and optimize conversion rates at each stage of the admissions funnel.
  • Manage the operations of the campus admissions team, ensuring compliance with established procedures and smooth daily operations.
  • Admissions - 30%
  • Conduct and consolidate competitive market research (tuition fees, academic programs, and admissions incentive policies of competitor schools).
  • Analyze and evaluate the collected information to propose improvements or adjustments, if necessary, to tuition structures, fee policies, and admissions incentives.
  • Coordinate with the General Manager, Growth Management & SGS Campus Operations to develop weekly, monthly, annual, and stage-based admissions plans and strategies.
  • Coordinate with relevant departments to develop admissions information packages (financial policies, application forms, required student documents, service information, admissions videos, brochures, leaflets, etc.).
  • Develop partnerships with internal and external organizations to enhance admissions effectiveness.
  • Participate in on-campus and off-campus events to provide consultations to parents and students.
  • Together with Admissions Staff, provide direct, phone-based, and online consultations to new prospective parents across various platforms.
  • Research parents’ needs and students’ psychology, and collect related information to support effective admissions activities.
  • Support Admissions Staff in finding optimal solutions to finalize enrollment for potential parents.
  • Supervise the student entry-assessment process, result of notification, and admissions documentation in accordance with the established procedures.
  • Ensure CRM data accuracy and lead lifecycle tracking across all stages of the admissions funnel.
  • Parent & Student Care - 5%
  • Address parent inquiries related to approved school information, policies, meal services, transportation, uniforms, and other services.
  • Record and transfer issues to responsible departments for follow-up.
  • Guide admissions staff in responding to parents in alignment with school directions.
  • Remove student pick-up/drop-off (as requested).
  • Budget Planning & Management - 5%
  • Assist in developing admissions budgets aligned with event plans and departmental activities.
  • Propose budgets for admissions events, fee refunds, and internal expenses; maintain records and approvals.
  • Track and evaluate budget usage to ensure cost-effectiveness.
  • Admissions Reporting - 10%
  • Prepare daily, weekly, monthly, and ad-hoc reports on admissions pipelines: leads, assessments, and enrollments.
  • Consolidate reports on target achievement for each admissions phase.
  • Forecast pipeline performance and highlight risks & required interventions.
  • People Management, Training & Development - 20%
  • Lead, coach, and develop admissions staff to achieve KPIs and deliver consistent parent experience.
  • Conduct regular performance reviews, 1:1 coaching, and training sessions.
  • Ensure team adherence to admissions procedures, documentation, and CRM standards.
  • Set individual KPIs per admissions cycle and manage performance rewards or consequences.
  • Consolidate training needs and recommend development plans.
  • Conversation & Quality Assurance - 25%
  • Monitor conversion performance at every stage of the admissions funnel (lead → assessment → offer → deposit → enrollment).
  • Implement improvement actions to achieve conversion targets.
  • Conduct regular quality checks on consultations, follow-up calls, and written communication.
  • Ensure consultation scripts and messaging align with UTS brand positioning and standards.

Yêu cầu

  • Admissions Processes, CRM System, Data analysis, Budget Planning, Effective CommunicationQuyền lợi:
  • Annual salary review and performance-based bonuses following the school‘s policies.
  • ,• Annual health check-ups and wellness programs.
  • ,• Engagement in team-building activities, internal events, and corporate social responsibility programs.
  • ,• Support nutritious lunches at school, transportation allowance, and phone allowance for work-related purposes.
  • ,• Exclusive benefits from subsidiaries of Van Lang Education Group.

Quyền lợi

Chế độ thưởngĐào tạoĐồng phụcPhụ cấp ăn trưa

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