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IT Systems Support Administrator

Safetrust · Hồ Chí Minh
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CNTT - Phần mềm
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Tổng quan

  • About Safetrust
  • Safetrust is building the future of identity. Imagine a world where your phone, wearable, or digital credential becomes your secure key—unlocking buildings, systems, and experiences seamlessly across physical and digital environments. That’s what we do.
  • Our platform combines IoT devices, mobile credentials, and cloud-native architecture to power secure access for Fortune 200 companies and global enterprises. As we evolve from a hardware-centric model to a platform and services-driven business, marketing plays a critical role in shaping how the market understands—and adopts—Safetrust.
  • Role Overview
  • The IT Systems & Support Administrator is responsible for supporting the day-to-day IT operations of Safetrust’s Vietnam office and production environments. This role provides hands-on technical support across end-user computing, network infrastructure, user access, endpoint management, IT assets, and onsite technology operations.
  • Working closely with Safetrust’s global IT team, the IT Systems & Support Administrator serves as a key onsite IT resource in Vietnam, troubleshooting technical issues, supporting Cisco network infrastructure, maintaining IT equipment and documentation, and helping ensure established security and operational standards are followed.
  • The ideal candidate brings hands-on enterprise IT support experience, strong networking fundamentals, sound technical judgment, and the ability to work independently while collaborating effectively with global teams.
  • This position requires working at and traveling between Safetrust’s two Ho Chi Minh City locations based on business and operational needs:
  • District 7: Unit 4, 3rd Floor, Standard Factory H, Plot Va.06-08-10c, Street 17, Tan Thuan Export & Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, HCMC 756200.
  • District 4: Level 6, Khanh Hoi 2 Building, 360A Ben Van Don St, Ward 1, District 4, Ho Chi Minh City, HCMC 754522.
  • End User Support
  • Provide first-line support for hardware, software, accounts, printers, and peripherals.
  • Configure and deploy laptops, desktops, and related devices.
  • Support meeting room technology and day-to-day office IT needs.
  • Troubleshoot and resolve user issues or escalate when appropriate.
  • Network & Infrastructure Support
  • Assist with monitoring and troubleshooting Cisco switches, routers, firewalls, and wireless infrastructure.
  • Support VLANs, IP addressing, and structured cabling.
  • Participate in network maintenance and equipment deployment activities.
  • User Access and Identity Management
  • Support onboarding and offboarding activities.
  • Provision and de-provision user accounts.
  • Assist with Google Workspace administration.
  • Follow access control and least-privilege standards.
  • Asset and Endpoint Management
  • Maintain IT asset inventories and configuration records.
  • Prepare and recover devices.
  • Support mobile devices and endpoint management activities.
  • Maintain CMDB and equipment documentation.
  • Security & Compliance
  • Follow IT security and data protection policies.
  • Recognize and report suspicious activity and phishing attempts.
  • Escalate incidents appropriately.
  • Support adherence to established IT procedures and standards.
  • Documentation and Process Improvement
  • Record incidents and requests within ticketing systems.
  • Maintain technical documentation and SOPs.
  • Participate in continuous improvement initiatives.
  • Assist with project activities as assigned.
  • Vendor and Global Team Collaboration

Yêu cầu

  • Required:
  • Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field.
  • At least five years experience in a previous enterprise environment.
  • Demonstrated experience and understanding of networking fundamentals including TCP/IP, Routing and switching, VLANs, DNS and DHCP, and Basic firewall concepts
  • Knowledge and experience working with and troubleshooting computer hardware, peripherals, and structured cabling.
  • Exposure to Google Workspace administration.
  • Exposure to Windows and macOS environments.
  • Experience with Jira Service Management or other ticketing platforms.
  • Knowledge of endpoint management tools such as Intune, Jamf, or MDM platforms.
  • Ability to troubleshoot technical issues methodically.
  • Understanding of Wi-Fi networking and VPN technologies.
  • Strong written and verbal English communication skills.
  • Strong customer-service orientation.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize tasks and work collaboratively in a team environment.
  • Commitment to continuous learning and professional growth.
  • Preferred:
  • Microsoft MCSA certification or currently pursuing certification.
  • CompTIA A+, Network+, Cisco CCNA, or equivalent certifications.
  • Basic scripting experience using PowerShell, Bash, or Python.
  • Familiarity with physical access control systems is an advantage.
  • Ability to lift and move IT equipment weighing up to 20 kilograms.
  • Ability to work at desks, network racks, and production areas.
  • Ability to travel between Safetrust office and production locations when required.
  • Success Measures
  • Successful performance in this role will be demonstrated through:
  • Timely and professional support of end users.
  • Accurate maintenance of IT assets and documentation.
  • Compliance with IT security and operational procedures.
  • Continuous growth in technical knowledge and capabilities.
  • Reliable support of Safetrust's network and endpoint infrastructure.
  • Effective collaboration with global teams and stakeholders.

Quyền lợi

  • Competitive salary
  • Full statutory insurance
  • Professional, international working environment
  • Competitive salary based on experience and performance
  • Daily lunch provided at the office
  • Free coffee, tea, and refreshments
  • Full statutory insurance (social, health, unemployment)
  • Annual health check-up and 18 paid annual leaves
Laptop / Thiết bị

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