← Prym Fashion Vietnam Company Limited
Customer Service Supervisor (Cu Chi, HCMC)
Prym Fashion Vietnam Company Limited · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Quản lý / Giám sát
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Team Leadership & Operations
- Supervise the daily activities of CS executives to ensure prompt and accurate purchase order (PO) processing.
- Train, mentor, and onboard new team members; continuously improve team capabilities regarding product knowledge (buttons, fasteners, trims) and system workflows.
- Monitor, coach, and conduct periodic performance reviews (KPIs) for the CS team.
- Order Management & Supply Chain Fulfillment
- Control and audit order data entry on the system (ERP/SAP), tracking order status from end to end.
- Coordinate closely with Production Planning, Warehouse, and Logistics departments to ensure OTIF (On-Time In-Full) delivery.
- Act as the point of escalation to resolve critical issues related to order delays, supply chain disruptions, or technical product mismatches.
- Customer Relationship & Escalation Management
- Serve as the main point of contact to handle complex customer complaints regarding product quality, lead times, or import/export documentation.
- Partner with the QA/QC department to identify root causes and deliver professional solutions (such as 8D reports/CAPA) to customers.
- Maintain high service standards in alignment with the Prym Group’s global guidelines.
- Reporting & Process Improvement
- Compile, analyze, and present weekly/monthly/quarterly reports on CS performance, OTIF rates, and customer complaint trends to the Sales & CS Manager.
- Proactively propose and implement process improvements between CS, Sales, Production, and clients to boost efficiency and minimize errors.
Yêu cầu
- Operation, Order Management, Maintain Customer Relationship, Process Improvement, Customer ServiceQuyền lợi:
- 13th Month Salary
- ,• 24/7 Health Care Insurance (BAO VIET)
- ,• 15 Annual Leaves
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