Customer Support Executive (CSE)

Pixelz Company Limited · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Daily Operations: Provide timely resolution of customer inquiries and issues; collaborate with teams to meet SLAs, handle feedback, and ensure positive customer experience.
Account Management: Proactively identify and address potential customer issues; conduct in-depth investigations and align with expansion opportunities.
Side Tasks/Projects: Participate in initiatives to improve customer experience and operational efficiency; collaborate with teams to implement new processes.
Communication and Collaboration: Foster effective communication with customers and internal teams; act as a liaison between customer support and other departments.
Continuous Improvement: Evaluate and suggest improvements to support processes; stay updated on industry trends and implement best practices.
Documentation: Maintain thorough documentation of interactions and activities; create and update internal process documentation and FAQ.
Training and Development: Participate in training programs, share expertise with team members, and contribute to a collaborative work environment.

English Fluency, Web Based Application Testing, Photoshop, Customer Care, Customer SupportQuyền lợi:
Bonus allowance based on over-performance & KPIs
,• 6-months maternity leave and two weeks fully paid off for parental leave
Up to 15 days of annual leave per year
,• Great opportunities to develop a career path, English, and soft skills
,• The tools and equipment you need to perform your daily tasks successfully
,• Team fun activities and the yearly ‘Pixelz Cup championship
,• Summer trip allowance
Personal and professional development prospects

Chế độ thưởngĐào tạo

Tóm tắt thông tin từ tin tuyển dụng chính thức. Xem bản gốc ↗

Bạn sẽ được chuyển đến trang ứng tuyển chính thức của nhà tuyển dụng.