Customer & Dealer Service Junior Staff

Customer & Dealer Service Junior Staff · Vĩnh Phúc, Vĩnh Phúc, Vĩnh Phúc.

• Compile and submit accurate reports within the required timelines.
• Receive and respond to customer inquiries via hotline, email, Zalo, and other communication channels.
• Investigate and resolve customer complaints by identifying root causes, coordinating appropriate solutions, and following up until the case is fully resolved.
• Carry out other responsibilities as assigned by the team leader.

• Bonuses: 13th-month salary bonus, business performance bonus.
• ,• Social insurance in accordance with the Labor Law.
• Health Insurance: 24/7 coverage.
• Annual health check-ups.
• ,• Leave Policy: 14 days of annual leave, plus 2 summer vacation days.
• ,• Opportunities for training
• ,• Outstanding Employee Award, Long-term Employee Reward.
• ,• Working Hours: Monday to Friday; weekends off (Saturday & Sunday).
• Salary & Recognition: Annual salary increases
• Work Environment: European-standard workplace that respects individuals, ensures occupational safety, and maintains transparent policies.