Field Aftersales - Southern Area Senior Staff

Piaggio Vietnam Co., Ltd (Pvn) · Vĩnh Phúc

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Vĩnh Phúc, Vĩnh Phúc, Vĩnh Phúc

Tổng quan

Develop the Aftersales business and be responsible for spare parts and accessories sales.
Manage customer care activities by implementing the company's customer relationship management strategy to enhance customer satisfaction.
Oversee dealers' aftersales operations and spare parts turnover to ensure alignment with company objectives.
Manage and develop dealers' service operations.
Promote spare parts and accessories sales planning to achieve spare parts sell-in targets.
Drive Aftersales activities to increase spare parts sell-out and maintain the highest level of service quality.
Ensure dealers comply with company standards, Corporate Identity (CI) guidelines, and tool requirements.
Implement and promote dealer service activities and service promotion programs.
Ensure product quality standards by monitoring and gathering technical issues from the market and providing technical reports.
Prepare visit reports and deliver on-the-job training to enhance both the technical competencies and soft skills of dealer staff.
Coordinate with the call center to resolve customer complaints and provide effective support in the market.
Coordinate with related departments, such as Marketing and Sales, to deploy and maximize the Vehicles SO as well as spare parts and accessories.
Coach Sales DLR sales staff and set KPIs.

Bonuses: 13th-month salary bonus, business performance bonus.
Social insurance in accordance with the Labor Law.
Health Insurance: 24/7 coverage.
Annual health check-ups.
Leave Policy: 14 days of annual leave, plus 2 summer vacation days.
Opportunities for training
Outstanding Employee Award, Long-term Employee Reward.
Working Hours: Monday to Friday; weekends off (Saturday & Sunday).
Salary & Recognition: Annual salary increases
Work Environment: European-standard workplace that respects individuals, ensures occupational safety, and maintains transparent policies.

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