← Palazzo Club (Công ty Liên Doanh Đại Dương - Sheraton Saigon Grand Opera Hotel)
Learning & Development Supervisor (Hospitality Industry)
Palazzo Club (Công ty Liên Doanh Đại Dương - Sheraton Saigon Grand Opera Hotel) · Hồ Chí Minh
Ứng tuyển tại trang chính thức ↗
Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Quản lý / Giám sát
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- A. Training Delivery & Coordination
- Plan, organize, and deliver training programs for new and existing employees, including orientation, brand & service culture, operational skills, soft skills, guest service, product knowledge, and system training.
- Ensure new employees complete required orientation and training programs on time, and that all employees receive training relevant to their positions.
- Coordinate training schedules, venues, materials, attendance, and other arrangements to ensure smooth training delivery.
- Conduct refresher training and additional training based on operational needs and department requirements.
- B. Training Needs & Development
- Work closely with Department Heads and line managers to identify training needs, assess skill gaps, and recommend suitable training solutions.
- Support managers in developing training plans to improve employees’ skills, knowledge, and job performance.
- Collaborate with Departmental Trainers to ensure consistent and effective delivery of departmental training.
- Review and update training materials, including Standard Operating Procedures (SOPs), to ensure they reflect current operational standards and procedures.
- C. Service Quality & Training Evaluation
- Deliver training on brand standards, service culture, guest service, and operational procedures to maintain consistent service quality across the Company.
- Work closely with the Quality Assurance team to support service quality standards and identify areas for improvement through training.
- Monitor training attendance, collect feedback, and assess training effectiveness to ensure learning objectives are achieved.
- Observe employees’ work performance and provide feedback or recommendations to managers for further development.
- D. Training Records & Reporting
- Maintain accurate training records, employee training hours, attendance, and evaluation results.
- Prepare monthly training calendars and reports, and support annual training reports.
- Monitor training costs and ensure training activities are managed within the approved budget.
- Coordinate with external training providers and support the evaluation of training services.
- Support the Head of Learning & Development in implementing training initiatives aligned with Company goals.
- Coordinate leadership orientation programs for new managers and support training programs for supervisory positions.
- Support internal communication and training partnership programs with educational institutions.
- Perform other duties and special projects as assigned.
Quyền lợi
- 13th month +++
- Tip
- Incentive
- Rewarding
- Staff-party
- Outing
- Health care insurance
- Accident insurance 24/7
- Annual Health-check
- Meal allowance...
- Parking free
- Engagement activities...
Đào tạoPhụ cấp ăn trưaGửi xe
Tóm tắt thông tin từ tin tuyển dụng chính thức. Xem bản gốc ↗
Quan tâm đến vị trí này?
Bạn sẽ được chuyển đến trang ứng tuyển chính thức của nhà tuyển dụng.
Ứng tuyển tại trang chính thức ↗
Đây là doanh nghiệp của bạn?
Nhận quản lý trang, yêu cầu chỉnh sửa hoặc gỡ bỏ
→