Journey Design Specialist - RB (Platforms Debit Card And Payments)

Ngân Hàng TMCP Xuất Nhập Khẩu Việt Nam (Eximbank) · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Nghệ thuật / Thiết kế đồ họa

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Design future-state customer, employee and merchant journeys across acquisition, issuance, activation and engage domains
Map current-state journeys, exception paths, handoffs, drop-off points, operational dependencies and manual work
Translate customer needs, business objectives and Voice-of-Customer insights into journey flows, service blueprints, wireframes, prototypes and design requirements
Design simplified forms, screens, communications, servicing flows and interactions that reduce effort and improve conversion
Conduct usability testing and prototype validation with customers and frontline users before development
Define journey standards, experience principles and omnichannel consistency across digital, branch, RM, contact center and partner touchpoints
Convert journey pain points into backlog items, user stories, acceptance criteria and design handoff packages with Product Leads and Business/Data Analysts
Monitor journey performance and continuously refine journeys using customer feedback, NPS, usability findings, drop-off analysis and operational data

13th-month salary, public holiday and Tet bonuses, performance incentives, and other rewards.
Competitive compensation package commensurate with qualifications and performance.
,• High-quality health insurance coverage.
,• Opportunities to participate in professional and skills development training programs.
,• Summer travel allowance of VND 5,000,000 - 7,000,000 per employee.

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