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CRM Senior Specialist (Retail)

Navigos Search · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Bán lẻ / Hàng tiêu dùng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Client Strategy & Performance
  • Partner with cross functional teams to shape and execute the Vietnam CRM strategy, with a focus on growing the client base and deepening client engagement and loyalty.
  • Develop a client engagement model, leveraging data-driven insights to deliver tailored content via the most effective channels at pivotal moments.
  • Lead innovative CRM initiatives, such as digital engagement platforms, refined audience targeting, and personalized client journey’s, to elevate the client experience.
  • Safeguard the accuracy of the local client database, ensuring robust data collection and meaningful segmentation in alignment with broader regional and global guidelines.
  • Ensure compliance with local data privacy legislation and uphold the highest standards of brand and operational integrity.
  • Campaign Management
  • Orchestrate all phases of CRM campaign activity, from development and planning, to execution, optimization, and comprehensive performance review.
  • Implement systematic approaches for campaign measurement and analysis, ensuring learnings are embedded in future initiatives for sustained improvement.
  • Ensure campaign execution is consistently on-brand and synchronized with marketing calendars, optimizing reach across all relevant client touchpoints.
  • Clienteling & Retail Execution
  • Lead the integration and sustained adoption of clienteling best practices and digital tools across retail teams, championing a culture of service excellence reflected in strong clienteling KPIs.
  • Design and operationalize actionable clienteling strategies that drive recruitment, retention, and advocacy among targeted client segments.
  • Equip retail teams with practical resources, ongoing training, and clear standards to deliver memorable, individualized client journeys in every interaction.
  • Develop and execute impactful client-focused activations to boost boutique traffic, engagement, and conversion, strategically aligned with core brand moments and milestones.
  • Contribute to the planning and seamless execution of CRM-driven events that nurture long-term client relationships and community.
  • Client Care & Customer Satisfaction
  • Oversee client feedback, translating insights into targeted actions for retail and L&D teams to enhance the end-to-end client experience.
  • Act as the primary escalation point for client care, resolving issues promptly and championing a culture of service recovery and continuous improvement.
  • Work in close partnership with retail teams to address client concerns efficiently and empathetically, consistently modeling a client-first ethos in all service touchpoints.

Yêu cầu

  • Online Campaign Management, Client Relationship, Salesforce, Data analysis, Stakeholder managementQuyền lợi:
  • Talent Development: Company is committed to developing and empowering our people.
  • ,• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
  • Support and Resources: You will have access to the resources, support and in

Quyền lợi

Đào tạo

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