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Sales & Marketing Manager - Fitness / Wellness

Navigos Search · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Marketing / PR
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Business Growth & Commercial Performance
  • Drive studio revenue, profitability, membership growth, and overall business performance.
  • Develop and execute initiatives to attract new members, improve retention, encourage referrals, and increase membership value.
  • Monitor sales performance, membership trends, customer feedback, and key business KPIs to identify opportunities for improvement.
  • Work closely with the Founder to translate business objectives into actionable plans and measurable results.
  • Develop local partnerships, community activities, and promotional initiatives that strengthen company's market presence.
  • Sales & Marketing Coordination
  • Work closely with the Sales and Marketing teams to align campaigns, sales activities, and customer engagement initiatives.
  • Ensure marketing activities translate into meaningful leads, studio visits, membership conversions, and retention.
  • Encourage close collaboration between Sales, Marketing, Front Desk, and Coaching teams to deliver a consistent customer experience.
  • Stay close to members and market trends to identify customer needs and new business opportunities.
  • Bring fresh ideas and a practical, customer-focused mindset to sales and marketing initiatives.
  • People Management & Team Development
  • Lead, coach, and develop teams across Front Desk, Sales, Marketing, and Coaching.
  • Build a positive, energetic, and collaborative team culture based on accountability, mutual respect, and open communication.
  • Maintain a strong day-to-day presence in the studio, engaging regularly with employees, coaches, and members.
  • Support team members in resolving operational and customer-related issues promptly and professionally.
  • Set clear expectations, monitor performance, provide constructive feedback, and develop team capabilities.
  • Foster a service-oriented mindset and encourage team members to take ownership of their responsibilities.
  • Studio Operations & Member Experience
  • Oversee daily studio operations to ensure smooth, efficient, and consistent service delivery.
  • Maintain high standards of customer service, studio presentation, and member satisfaction.
  • Handle customer feedback, complaints, and service recovery with professionalism and sound judgment.
  • Identify operational gaps and implement practical improvements to workflows, service standards, and internal processes.
  • Ensure effective coordination of class schedules, staffing, studio activities, and special events.
  • Be willing to step in and support the team when needed to maintain operational quality.
  • Business Administration & Process Management
  • Oversee basic business administration, including contracts, invoices, documentation, and coordination with accounting and external service providers.
  • Ensure internal policies, operational procedures, and relevant compliance requirements are followed.
  • Monitor operating expenses and support budget planning and cost control.
  • Build practical systems and processes that support business growth without compromising service quality or team agility.

Quyền lợi

  • KPI-based bonus
Chế độ thưởng

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