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Sales Manager - Metal stamping - Manufacturing

Navigos Search's Client · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Kinh doanh / Bán hàng
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • 1. Customer Relationship Management**
  • Act as the primary contact for customers, managing day-to-day commercial, operational, and program-related matters.
  • Build and maintain strong customer relationships to understand customer needs and ensure customer satisfaction.
  • Coordinate with internal departments to meet customer requirements and maintain effective communication.
  • 2. Customer Escalation & Issue Resolution**
  • Handle customer escalations related to quality issues, delivery delays, material shortages, and other operational concerns.
  • Work with relevant departments to identify root causes, coordinate corrective actions, and resolve issues in a timely manner.
  • Follow up on recovery plans and ensure agreed actions are completed to prevent recurring issues.
  • 3. Program Management**
  • Coordinate customer programs throughout the product lifecycle, ensuring schedules, milestones, and deliverables are met.
  • Monitor program progress, identify potential risks, and work with cross-functional teams to address issues.
  • Coordinate engineering changes and related documentation, including bills of materials (BOMs), drawings, and engineering change notifications (ECNs), where applicable.
  • Support new product introduction (NPI) and relevant program risk assessment activities.
  • 4. RFQ & Costing Management**
  • Monitor and coordinate requests for quotation (RFQs), ensuring quotations are prepared and submitted within agreed timelines.
  • Work with relevant teams to review product costs, pricing, and commercial requirements.
  • Coordinate quotation updates and commercial discussions to support customer requirements and business objectives.
  • 5. Forecast, Revenue & Demand Management**
  • Monitor customer forecasts, demand trends, purchase orders, and revenue performance.
  • Track changes in customer demand, including pull-ins and push-outs, and coordinate appropriate responses with internal teams.
  • Prepare revenue projections, identify potential business risks, and support planning to achieve revenue targets.
  • 6. Delivery & Supply Chain Coordination**
  • Coordinate with Planning, Purchasing, Production, Engineering, Quality, Warehouse, and Logistics to align customer demand with material availability and production capacity.
  • Monitor order status, backlog, delivery schedules, and on-time delivery performance.
  • Work with relevant departments to address supply shortages, delivery risks, and inventory-related issues.
  • 7. Performance Monitoring & Reporting**
  • Prepare regular business reports and customer performance reviews.
  • Monitor key performance indicators (KPIs), including customer satisfaction, on-time delivery, revenue achievement, RFQ performance, and customer issue resolution.
  • Identify areas for improvement and coordinate actions to improve customer service and operational performance.
  • 8. Team Leadership**
  • Lead and develop the Sales and Costing team.
  • Coordinate team activities, monitor performance, and support the achievement of departmental and business objectives.

Quyền lợi

  • Competitive salary package and annual KPI-based bonus.
  • ,• Social insurance contributions based on full salary.
  • ,• Company shuttle bus from designated pick-up points in Hanoi and Bac Ninh.
Chế độ thưởngXe đưa đón

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