AN1, IT Services & User Support Technician - IT Section

Mizuho Bank · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

CNTT - Phần mềm

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Act as the first point of contact for branch users, providing Level 1 IT Service Desk support.
Receive, log, and manage daily incidents and service requests via the ticketing system.
Ensure timely resolution of basic IT issues and properly escalate complex incidents to the Team Lead or specialized IT teams (Infrastructure, Security, etc.).
Set up, configure, and troubleshoot PCs, laptops, printers, peripherals, mobile devices,and standard workplace applications.
Assist with user onboarding and offboarding processes, including physical device allocation and account setup/removal coordination.
Maintain accurate ticket records, support logs, and assist in updating operational documentation.
Follow internal control requirements, IT policies, and compliance guidelines during daily operations.
Contribute to continuous improvement in user support processes and overall user satisfaction.

13th month salary
Performance bonus
Health care insurance and accident insurance
16 days annual leave
Opportunity to develop your IT career in a respected international bank
Competitive salary
Exposure to cross-functional collaboration with IT and business teams
Professional environment that values integrity, accountability, and continuous improvement

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