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Customer Care & Order Operations Vietnam Lead

Medtronic · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • The ideal candidate will Lead strategic direction and operational management for Vietnam Customer Care & Order Operations (CCOO) with goal to exceed overall customer service expectations, and fulfil Medtronic's goals for Service, Cost, Quality, Inventory, Revenue, OHS and ID&E. This role is responsible for order management, Field Inventory, Go-direct/Forward Stocking Location activity management,…
  • Responsibilities may include the following and other duties as assigned:
  • Contribute to channel, Go-direct and Offer to Cash strategy, linking in with APAC & SEA Customer Care & Order Operations strategy within Vietnam CC&OO team
  • Key Business partner in Vietnam CCOO organization, orchestrating end to end offer to cash journey to deliver seamless transactional customer experience
  • Efficient operational performance and resource deployment
  • Deploy standards (systems, processes, tools) within Vietnam
  • Deliver on regional and Global Customer Care annual goals & objectives
  • Close partnership with commercial organizations to enable Vietnam Revenue targets
  • Orchestrate end to end customer order fulfilment process working with GSC functions: Demand Planning, Supply Network and DRP Planning, Deliver Operations, Trade Operations
  • Close partnerships with the Customer Care COE’s on the creation of global standards
  • GO&SC for supply and visibility of inventory and supply recovery
  • Quality – ensure all quality processes are followed and adhered to
  • Finance – ensure financial targets are achieved with compliance to all financial policies
  • HR- ensure attraction and retention of talent

Yêu cầu

  • Supply Chain Management, Order Management, Customer Service, Inventory Management, Partnership Development

Quyền lợi

  • This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
  • Medtronic offers a competitive Salary and flexible Benefits Package
Cổ phần / ESOP

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