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← Kuehne + Nagel Co., Ltd Vietnam

Sea Logistics Customer Care Supervisor

Kuehne + Nagel Co., Ltd Vietnam · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Quản lý / Giám sát
Ngành nghề
Logistics / Kho vận
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • Build and maintain strong relationships with customers to ensure a high level of satisfaction and long-term retention.
  • Act as an escalation point for customer concerns and work closely with operational teams to resolve issues effectively.
  • Participate in customer meetings and business reviews to support account development and growth.
  • Identify opportunities to reactivate inactive customers and strengthen customer engagement.
  • Lead, coach, and develop a team of customer service professionals.
  • Set performance expectations and support employees through regular feedback and development plans.
  • Promote knowledge sharing and continuous professional development within the team.
  • Foster a collaborative and customer-centric culture.
  • Oversee customer quotations and pricing activities for existing business opportunities.
  • Support sales teams in retaining and expanding customer accounts.
  • Ensure successful onboarding and implementation of new customer business.
  • Contribute to business growth initiatives and profitability improvement strategies.
  • Monitor service performance and customer feedback to drive continuous improvement.
  • Analyze customer complaints, identify root causes, and implement preventive actions.
  • Ensure customer information and service data remain accurate and up to date.
  • Improve operational processes and customer experience through efficient workflows and digital solutions.
  • Monitor business performance against key financial and operational targets.
  • Collaborate with finance teams on credit management and customer-related financial matters.
  • Support decision-making through performance analysis and reporting.
  • Ensure compliance with company policies and service standards.

Yêu cầu

  • International Shipping, Customer Experience Management, Team Management, Process Improvement, Problem-solvingQuyền lợi:
  • Theo quy định công ty

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