Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Thành phố Hà Nội, Hà Nội
Tổng quan
- Technology used (for Tech)/ Technology used (for Tech positions): Grafana, Jenkins, Docker logs, or similar tools.
- Monitor and ensure the stability and availability of the company’s Fintech applications and services.
- Review dashboards, alerts, and system logs using Grafana, Jenkins, Docker logs, or similar tools.
- Investigate production incidents, perform initial root-cause analysis, and coordinate with Development, DevOps, and relevant teams for resolution.
- Use SQL to verify transactions, reconcile processing statuses, support business requests, and investigate incidents.
- Handle requests from Business, Customer Service, banking partners, and corporate customers, and follow them through to completion.
- Provide technical and operational support for B2B and B2C services, including APIs, payments, collections, transfers, and reconciliation.
- Monitor scheduled jobs, batch processes, transaction flows, tickets, and SLA commitments.
- Maintain operational documents, checklists, troubleshooting guides, SOPs, and knowledge-base articles.
- Support UAT, production deployments, and critical incidents outside regular working hours when required.
- More than 3 years of experience in Application Support, Production Support, IT Operations, or a similar role.
- Experience in Fintech, banking, electronic payments, e-wallets, or financial transaction systems is preferred.
- Hands-on experience with log analysis and monitoring tools such as Grafana, Jenkins, Docker logs, ELK, or Kibana
- Good SQL skills and experience with databases such as MariaDB, MySQL, Oracle, SQL Server, or PostgreSQL.
- Basic knowledge of Linux, Windows Server, HTTP/HTTPS, REST APIs, JSON, and client-server architecture.
- Strong incident analysis, troubleshooting, coordination, and communication skills.
- Ability to communicate effectively with Business, Customer Service, technical teams, corporate customers, and banking partners.
- Responsible, detail-oriented, able to work under production pressure, and committed to following issues through to resolution.
- Able to read and understand technical documentation in English.
- Experience with Jira, Redmine, ServiceNow, ITIL, Incident Management, Problem Management, or Change Management is an advantage.
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