Service Planning & Marketing Assistant Manager (Aftersales Service)

Hino Motors · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng / Phó phòng

Ngành nghề

Marketing / PR

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Hino Motors Vietnam is seeking an experienced Service Planning & Marketing Assistant Manager (Aftersales service) to plan and manage after-sales service activities and improve customer satisfaction across the dealer network. The role will coordinate with related departments and dealers, monitor market trends and dealer performance, and lead service projects and customer-focused activities to…
Plan and implement after-sales marketing and promotion activities.
Monitor market trends, customer needs, and competitor activities for aftersales planning activities.
Monitor customer satisfaction index for service – part operation at Dealer and cooperate with Dealer to enhance KPI.
Improve customer experience, including customer satisfaction and proactive customer contact activities at dealers.
Conduct customer training programs to improve customer knowledge and satisfaction.
Manage dealer KPI data and performance reports
Manage special projects related to after-sales service and customer experience improvement.

After Sales Management, Service Marketing, Customer Experience (CX), Dealer Network Management, CS managementQuyền lợi:
Year end Bonus
,• Accident insurance, Travelling insurance besides Social Insurance
Annual Health check-up
,• Annual leave, public holiday, company holiday according to the labor law, additional sick leave
,• Training Opportunities
,• Company Trip
,• Competitive salary
Genuine work/ life balance: Working time: 8:00 – 17:30, From Monday to Friday
Company trip
Year End Party

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