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Sun World Ba Na Hills, Danang City - Hiring Waitresses (Expats)

Sun Group · Đà Nẵng
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Tổng quan

  • WORK PURPOSE:
  • Increase beer service speed, specialize job roles, assign dedicated staff, and ensure high service quality. Optimize revenue and enhance customer experience
  • CHALLENGES:
  • Maintain consistent service speed and quality during peak hours and high guest volume.
  • Handle guest requests and complaints flexibly and professionally during service.
  • Control a wide working area and maintain continuous movement
  • DECISION AUTHORITY:
  • Responsible for service quality and guest satisfaction.
  • Authorized to suggest process improvements or service adjustments.
  • Prepare the service area (tables, chairs, utensils, etc.) before each shift, ensuring readiness to welcome guests.
  • Introduce the beer menu, provide, complete information and recommnendations on different types of beer to custiners, and accurately and fully record orders
  • Coordinate with Bar to serve dishes promptly and properly, ensuring the best dining experience for guests.
  • Observe and attend to customers, provide sales consultation, and ensure all customers are served beer.
  • Carry out beer upselling and recommend suitable food pairings.
  • Interact with customers and gather feedback on service quality
  • Keep the service area tidy, clean, and safe for smooth operations
  • Inspect, preserve, and properly use service tools such as trays, glasses, dishes, napkins, POS systems, and printers
  • Report any damaged or missing tools and incidents during the shift promptly.
  • Support inventory checks and replenishment of tools and materials according to operational plans.
  • Strictly comply with food safety, occupational safety, and fire prevention regulations.
  • Maintain a neat uniform, professional appearance, and polite manners consistent with the brand.
  • Clean dining tables, guest areas, and walkways following 5S procedures to maintain a clean and professional environment
  • Coordinate closely with Kitchen, Bartender, Cashier, and Housekeeping departments to ensure seamless service flow.
  • Report shift performance, guest feedback, and any operational issues to the Supervisor or Restaurant Manager.
  • Record and maintain order slips, logbooks, and service checklists as required.
  • Perform other tasks as assigned by the Restaurant Manager or direct supervisor.
  • Provide suggestions for improving service processes, table setup, and guest flow.
  • Propose ideas to increase revenue such as upselling, combo offerings, or promotional programs.
  • Actively participate in training, support colleagues, and promote a positive working spirit within the team.

Yêu cầu

  • Be proficient and have a strong understanding of service
  • Knowledge of menu items and ability to explain to guests.
  • SKILLS:
  • 1. Expertisi Skills:
  • Excellent communication, listening, and customer care skills.
  • Able to handle guest requests and complaints tactfully and professionally.
  • Teamwork-oriented, proactive, and adaptable
  • Skillful in upselling and cross-selling to increase revenue.
  • 2 Soft Skills:
  • Good teamwork, ability to work under pressure, high responsibility, and attention to detail.
  • VIRTUE:
  • Personal Qualities: Responsible, proactive, customer-oriented, disciplined.
  • EXPERIENCE:
  • Minimum 1 years in a similar position
  • Good health, and minimum hight 165cm or above
  • Must be eligible for a Vietnam Work Permit and able to provide all re quired supporting documents (passport, criminal record, health certificate, and relevant qualifications/experience documents).

Quyền lợi

Đào tạoĐồng phụcPhụ cấp ăn trưa

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