Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội
Tổng quan
- Service Business Development
- Growing the parts & service business to achieve given objectives
- Support Ford service promotions/campaigns
- New products development and implementation
- Identifying poor performing Dealer Parts & Service Department and applying corrective action plans with colleagues and cross-functional when needed
- Monitoring program performance of dealers
- Collating Market intelligence and performance data
- Maintain Service Customer Satisfaction (CS)
- Support and monitor dealers in developing action plans for improvement
- Monitor the dealer’s integrity of interviewing process
- Dealers Parts & Service Business Development
- Applying general business principles to enhance Dealer performance
- Developing annual dealer Business, action & marketing plans (together with Dealers)
- Analyzing and guiding the Dealers parts & service business performance through support from the Dealer Performance Report.
- Analyzing corrective action plans for the Dealers Parts & Service Department performance by using Ford's formalized systems
- Support new dealer Service & Parts department setup
- Implement and monitor new service products/programs in dealers
- Customer Complain Handing
- Take leads in handling complaints (hot cases) from customers of dealers in charge
- Monitor and coach dealers in customer handling process
- Dealer Processes
- Support DPI Specialist to implement and maintain service processes in dealers
- Any other tasks assigned by direct Supervisor or Head of Department based on Business' requirements
- Compliance:
- Maintain & apply quality control system in working area including but not limited to Service Operating System
- Comply with Internal policies, Code of Conduct, procedures of the Company issued from time to time.
- Complete all compliance training as required by Corporate Compliance Office.
Quyền lợi
- Fixed 13th month salary and annual performance bonus
- Premium private healthcare insurance
- 14-day annual leave
- Hybrid-working
Chế độ thưởngChăm sóc sức khỏeĐào tạo
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