Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
So sánh mức lương? Mức lương ngành Chăm sóc khách hàng →
Tổng quan
- The Customer Service Executive proactively manage customer experience through monitoring and
- managing of the end-to-end transportation process. Ensure that execution is done in compliance
- with company’s standards so that cargo is delivered as promised to the customer. Customers will
- be kept informed throughout the process and be updated should there be any change/deviation.
- Lastly, he/she will continue to develop existing relationships with the customers and further
- understanding their business needs for future collaboration.
- Be the primary point of contact for the Customers and internal FLS offices.
- Actively build strong relationships with customers and gain knowledge of their business
- needs
- Ensure smooth execution of the end-to-end process, by working closely with the customer
- and internal stakeholders.
- Proactively track shipments and notify customers of changes/deviations from the plan
- post discussion with sales owner, communicate solutions or mitigating plans for the
- shipment
- Own of all customer issues and engage relevant stakeholders as needed.
- Manage / improve day to day process interaction with customers by leveraging detailed
- customer knowledge.
- Monitor booking trends and follow up with customers to maximize volume performance
- and superior service delivery.
- Be fully responsible for customer satisfaction.
- Ensure timely and accurate submission of all relevant documents.
- Issue import, export documentation and payment receipt
- Ensure collection of all outstanding debts before release shipment
- Actively drive continuous improvement opportunities both in relation to customers and
- internal / external stakeholders
- Identify, measure, and maintain key performance indicators.
Yêu cầu
- International Logistics, Microsoft Office, Logistics Sales, analytical skills, Communication skills
Quyền lợi
- Special bonus paid in every April of the year.
- Will prepare laptop or necessary equiptment for which position that needed.
Chế độ thưởngLaptop / Thiết bị
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