Operations Team Leader (Training and Quality) - Nội Bài

FedEx Express Vietnam Co., Ltd. · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng nhóm

Ngành nghề

Sản xuất

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
Implement and maintain quality management practices to uphold service standards and customer satisfaction.
Work closely with other stake holders including OE team on service performance evaluation
Added people management skills / experience will be an advantage.
Monitor and control network operations to optimize efficiency and minimize disruptions in service.
Support the customer service and support group in resolving customer queries and enhancing client relationships.
Manage contract sourcing and negotiations to secure reliable service providers and vendors. Monitor & manage Vendors performance.
Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Freight Forwarding, Quality Management, Vendor Management, Operation, LogisticsQuyền lợi:
Performance Incentive. Allowances
,• Medical and Life Insurance
,• Career Growth and Personal Development
,• Health & wellness, employee assistance, and rewards and recognition programs
,• Special employee discounts on shipping, travel, and more
,• Work-life balance programs including hybrid work arrangement: WFH (work from home) and office

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