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System Administrator GLPI L2 Support

ELCA · Hồ Chí Minh
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Loại hình
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Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Kinh nghiệm
Từ 5 năm
Học vấn
Đại học
Mức lương
Thương lượng
Địa điểm
Quận Bình Thạnh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • We are seeking a skilled System Administrator Specialist to join the Corporate IT team, with good experience in GLPI ITSM and CMDB, while also providing Level-2 support for corporate IT services.
  • Ensure that IT services are structured, automated, measurable, and reliable
  • Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI
  • Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions
  • Deliver professional and timely services in relation with all office IT-infrastructure

Yêu cầu

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
  • 5–7 years of relevant experience enterprise IT support preferably in GLPI administration
  • Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)
  • Proven experience in:• Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms
  • Asset Management and CMDB with accurate relationships and lifecycle tracking
  • GLPI automation, scripting, and integrations
  • Dashboards, reporting, service catalogs, and knowledge base
  • Experience collaborating with L2 expert and infrastructure teams on:• Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints
  • Microsoft 365 (Exchange, Teams, SharePoint)
  • Authentication, access, and security policies
  • Linux environment (Intermediate):• Linux servers and services
  • Log analysis and service troubleshooting
  • macOS workstation support basic
  • Proficiency in PowerShell scripting for automation and task management
  • Prefer working Shift-time (Support Group wide in Swiss time zone)
  • Flexible shift with compensation to be discussed during the interview process
  • Certifications Azure Administrator Associate or equivalent
  • Excellent oral and written communication skills, with strong interpersonal and presentation abilities
  • Ability to design efficient processes and work independently in a fast-paced environment
  • Flexibility to adjust to changing requirements, schedules, and priorities
  • Proven ability to mentor and provide technical guidance to team members

Quyền lợi

  • Attractive remuneration package with 18 days off
  • Smart people, interesting project & swiss quality
  • Travel opportunities to Switzerland
  • Professional European-based company
  • Attractive salary
  • Performance bonus of up to 4 months‘ salary
  • Opportunities for travel to Europe
  • Hybrid home/office working model
  • Flexible working time
  • Structured training & development roadmap
  • Good work-life balance
  • Premium healthcare insurance
  • Loyalty programs
  • Well-being activities
  • Annual company trips and team-building events
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