← DSV
Supply Chain Analyst (Control Tower Executive)
DSV · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Logistics / Kho vận
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
So sánh mức lương? Mức lương ngành Logistics / Kho vận →
Tổng quan
- Operational Support
- Execute daily shipment bookings and ensure timely updates in logistics systems.
- Monitor shipment status and proactively address exceptions or delays.
- Manage carrier allocation and confirm space availability based on forecasts.
- Coordinate spot quote requests and ensure timely responses to customer needs.
- Track and manage Demurrage & Detention (DnD) exposure and escalate risks.
- Support resolution of operational disputes, including service failures and billing issues.
- Handle damage claims at destination by communicating with carriers and ensuring claim amounts compensated as per customer requirements.
- Stakeholder Coordination
- Communicate with carriers, vendors, and internal teams to align shipment execution.
- Coordinate forecast allocation with customers and carriers to ensure capacity planning.
- Share pre-shipment status with destination offices and ensure smooth handover to operations.
- Participate in customer calls and internal meetings to support alignment and issue resolution.
- Data & Reporting
- Maintain accurate shipment data and documentation in control tower systems.
- Support freight audit completeness by validating charges and ensuring documentation accuracy.
- Prepare and update operational trackers, dashboards, and customer reports.
- Assist in analyzing performance data and identifying trends or gaps.
- Process & Compliances
- Ensure compliance with SOPs, routing guides, and customer-specific requirements.
- Monitor and report on risk factors such as weather delays or port disruptions.
- Ensure documentation is uploaded and maintained according to global standards.
- Support adherence to customer KPIs and internal audit requirements.
- Specific Accountabilities
- Act as a key operational contact for assigned carriers, supporting communication, issue resolution, and service coordination.
- Monitor carrier performance and provide input for reviews to support continuous improvement.
- Coordinate with carrier to support freight audit completeness, ensuring documentation and charge accuracy.
- Track and manage Demurrage & Detention (DnD) exposure, escalating risks and supporting cost control efforts.
- Consolidate and share forecast allocation data with carriers and internal teams to support space planning.
- Support resolution of operational disputes, including service delays, billing discrepancies, and exception handling.
- Participate in pilot trade lane setups, ensuring operational readiness and capturing feedback for improvement.
- Maintain and update issue trackers to ensure visibility and timely closure of open items.
- Ensure compliance with corporate policies, legal regulations, and destination-specific SOPs.
- Validate customer quotations and routing guides for accuracy and alignment with service agreements.
- Monitor customer credit check compliance and escalate any discrepancies.
- Fulfill customer-specific reporting requirements and support KPI tracking.
- Follow up on and escalate resolution of formal claims and informal complaints to ensure timely closure.
Quyền lợi
- 13th month salary; Performance Bonus
- ,• Premium Health care program
- ,• Company trip
Chế độ thưởng
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