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Executive, Operations Excellence Ecommerce

DKSH Việt Nam · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
20tr - 25tr
Địa điểm
Thành phố Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Design, develop, and maintain comprehensive reporting dashboards to monitor commercial performance (sales, traffic, conversion, margin) and operational performance (order processing, fulfillment SLA, inventory health, customer service).
  • Conduct quantitative analysis on sales trends, category performance, pricing, promotions, and campaign effectiveness.
  • Perform market, category, and competitor benchmarking to assess relative positioning and identify growth opportunities.
  • Translate complex data into structured insights and recommendations for management decision-making.
  • Support business planning activities, including forecasting, budgeting, and target setting.
  • Participate in and, where appropriate, lead cross-functional projects related to eCommerce channel expansion and new platform deployment.
  • Drive process improvement initiatives across key operational flows (order management, fulfillment, inventory, and customer service).
  • Support the design and implementation of automation tools and system enhancements to improve efficiency, accuracy, and scalability.
  • Collaborate with Operations, Commercial, IT, and Finance teams to ensure alignment between analytical insights and execution.
  • Understanding of E-Commerce backend system
  • Advanced proficiency in Excel / Google Sheets; experience with BI tools is highly desirable.
  • 2 – 3 years of relevant experience in eCommerce, Business Analysis, Operations Excellence, or a similar analytical role.
  • Ability to Multitask and communicate clear and concisely
  • Agile in implementing fast-paced online environment onto DKSH
  • Demonstrated ability to structure complex problems, synthesize data, and communicate insights effectively
  • High level of ownership, rigor, and stakeholder management capability.
  • Proactive, responsible, organized and able to work independently
  • Fluent written & verbal communication skills in English

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