← DHL Global Forwarding (Vietnam) Corporation
Customs Declaration Manager - Quản Lý Khai Báo Hải Quan (Ho Chi Minh City)
DHL Global Forwarding (Vietnam) Corporation · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Declaration Operations Management
- Design and continuously improve declaration and related processes
- Manage daily declaration workflow: workload allocation across declarants, priority scheduling based on shipment urgency and client SLAs, and deadline tracking
- Conduct final review and approval of declaration packages (when needed in complex cases)
- Monitor declaration throughput and processing times
- Ensure smooth coordination with field teams for physical inspection, on-time clearance at ports, airports, and warehouses
- Ensure timely and accurate reporting and data entry into operational systems
- Prepare supporting documentation for commodity regulation requirements (exp: synchronization registry, quality inspection filings, etc.)
- Regulatory Compliance
- Conduct HS code classifications (where required)
- Screen commodity policies, import/export restrictions, licensing requirements, and FTA certificate of origin eligibility before filing
- Ensure all declarations comply with the latest regulatory requirements
- Conduct periodic internal audits of declaration accuracy and document filing, identifying patterns, root causes, and corrective actions
- Document Management & Audit Readiness
- Oversee document completeness and timeliness for every shipment
- Maintain organized, audit-ready declaration archives in compliance with post-clearance retention requirement
- Respond to customs queries, post-clearance inspections, and audit requests
- System & Staff Credential Management
- Manage electronic system accounts and staff credentials
- Administer digital signature tokens and VNACCS/VCIS access for the declaration team
- Team Leadership & Performance
- Lead, coach, and develop a team of customs declarants, fostering accuracy-first culture and continuous improvement
- Monitor team KPIs
- Conduct regular performance reviews and identify training needs in coordination with the Compliance Manager
- Establish escalation protocols: ensure declarants flag anomalies and complex cases for review before filing
- Stakeholder Coordination
- Coordinate with the Compliance Team on pre-filing checks, regulatory updates, SOP changes, and customs solution development
- Liaise with customs on queries, inspections, classification disputes, and post-clearance requests
- Liaise with IT, Compliance, and Operations teams for automation projects and function testing
- Liaise with Transportation team for timely pick-up/delivery upon clearance
- Interface with client operations teams and freight operations to ensure smooth documentation flow and shipment clearance
- Report to CDZ Head on operational status, capacity utilization, risk incidents, and team performance
Quyền lợi
- Annual Bonus
- ,• Private Health Insurance Package
- ,• Attractive annual paid leave
Chế độ thưởngĐào tạo
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