← DHL Global Forwarding (Vietnam) Corporation
Pricing & Solutions Assistant Manager (Customs Brokerage & Trucking) - Ho Chi Minh City
DHL Global Forwarding (Vietnam) Corporation · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Service Pricing, Vendor Allocation & Issue Resolution
- Prepare and manage quotations for customs brokerage, domestic trucking, and other value-added services, ensuring accurate and competitive pricing for customer requirements
- Perform vendor service allocation for incoming requests based on vendor capability, capacity, pricing, lane coverage, and performance track record
- Coordinate with the Operations team to resolve vendor performance issues related to capacity, rates, service quality, and timeliness, ensuring minimal disruption to customer service delivery
- Manage supplier bidding and customer tender processes in coordination with the Procurement team
- Vendor Capability Development & Performance Management
- Expand and strengthen the vendor network for both domestic trucking and customs brokerage services, covering diverse segments including standard, temperature-controlled, dangerous goods, specialized equipment (air-ride, open top, flat rack, etc.), and customs clearance capabilities
- Drive total value improvement across the vendor base through structured engagement on service quality, key milestones completeness and timeliness, pricing competitiveness, capacity commitment, security and safety compliance, and operational responsiveness
- Conduct systematic supplier performance reviews and audits using defined KPIs, and develop corrective action plans where needed
- Solution Design & Commercial Support
- Design domestic transportation solutions encompassing one-way and round-trip optimization, re-use container, multi-stop scheduling, and site surveys
- For customs brokerage services, collaborate with the Compliance and Operations teams to understand processes and regulatory requirements, enabling informed vendor negotiations and sound solution development
- Develop and expand value-added service offerings to meet evolving customer requirements (loading/unloading, lashing, packing, tally, IoT devices, etc.)
- Provide support for cross-border trucking projects on request, in coordination with the International Trucking (ITR) team
- Pricing, Market Intelligence & Compliance
- Develop a thorough understanding of cost structures and pricing drivers for both domestic trucking and customs brokerage to enable accurate pricing for new lanes, services, and customer requirements
- Maintain current knowledge of market conditions, industry trends, and the competitive landscape across trucking and customs segments to inform pricing and service positioning
- Work with the Compliance team to monitor relevant transportation and customs regulatory changes, and support risk assessment and mitigation planning to protect service continuity
- Operational Design, Quality & Continuous Improvement
- Apply knowledge of truck dispatching, scheduling, and fleet coordination to design operational frameworks that optimize utilization and service delivery
- Evaluate and recommend Transportation Management System (TMS) and Global Positioning System (GPS) tracking solutions to enhance fleet visibility, dispatching efficiency, and operational control
- Develop operational models that enhance fleet flexibility, capacity management, and service reliability for future implementation
- Design and enhance Standard Operating Procedures (SOPs) for VAS operations to establish consistent quality, safety, and compliance standards
- Prepare management reports on vendor performance, cost trends, and market developments
- Identify and implement process improvements across the VAS value chain to enhance service quality and operational efficiency
- WORKING LOCATION: 8th Floor, Etown 5 Building, 364 Cong Hoa, Tan Binh Ward, Ho Chi Minh City
Quyền lợi
- Annual Bonus
- ,• Private Health Insurance Package
- ,• Attractive annual paid leave
Chế độ thưởng
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