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Technical Team Leader (Dental Equipment)

Dentium Vietnam · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng nhóm
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • The role ensures high-quality technical services, for the installation, maintenance, troubleshooting, repair, and technical support of dental equipment, including dental chairs, CT scanners, and compliance with the manufacturer's technical standards and company procedures. The Team Leader is also responsible for developing team capabilities, optimizing service operations, and coordinating with…
  • Oversee the installation, commissioning, inspection, preventive maintenance, troubleshooting, and repair of dental equipment, including dental chairs, CT scanners, and dental scanners.
  • Provide hands-on technical support for complex technical issues and escalated service cases when necessary.
  • Ensure that all technical services are performed in accordance with manufacturer specifications, technical documentation, safety requirements, and company procedures.
  • Diagnose equipment malfunctions, identify root causes, and implement effective corrective and preventive solutions.
  • Support equipment demonstrations, testing, and technical evaluations when required by the Sales or Marketing teams.
  • Develop and implement service schedules, preventive maintenance plans, and service workflows to optimize resource utilization and minimize equipment downtime.
  • Monitor service requests, technical reports, installation records, maintenance history, and case closure to ensure accurate and timely documentation.
  • Establish and maintain service quality standards, ensuring consistent technical service delivery across customers and locations.
  • Monitor recurring equipment issues and customer complaints, recommend corrective actions, and drive continuous improvement in service quality.
  • Manage technical spare parts usage, tools, and equipment to ensure availability, proper utilization, and cost efficiency.
  • Lead, supervise, and coordinate a technical team to ensure effective daily operations and achievement of service targets.
  • Provide technical guidance, coaching, and on-the-job training to improve team members' technical competencies and problem-solving skills.
  • Provide technical feedback to relevant departments regarding equipment performance, recurring issues, customer feedback, and product improvement opportunities.
  • Ensure compliance with company policies, occupational safety requirements, and applicable regulations governing the handling, installation, and servicing of dental equipment.
  • Other tasks assigned by Line Manager.

Quyền lợi

  • Monthly & quarterly Incentive.
  • Holiday bonus.
  • Year-end bonus
  • ,• - Annual health check-up
  • ,• - Annual leave according to labor law
  • ,• Provide technical guidance, coaching, and on-the-job training to improve team members' technical competencies and problem-solving skills.
  • ,• - Laptop provided by company
  • ,• - Phone allowance
  • ,• - Lunch allowance
  • Fuel allowance
  • Business Trip expense
Chế độ thưởngĐào tạoLaptop / Thiết bị

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