Application Engineer (MCS)

Công Ty TNHH Yaskawa Electric Việt Nam · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Kỹ thuật / Cơ khí

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

GENERAL INFORMATION
Responsible for delivering end-to-end technical support, root-cause warranty diagnostics for Inverter/Servo systems, and motion control application engineering for OEM clients and system integrators to drive customer satisfaction and uphold brand equity.
a. After-Sales Technical Service & Warranty Management (40%)
Perform root-cause analysis (RCA) and diagnose hardware/software faults on Inverters (VFDs), Servo systems,and Motion Controllers at the service center or client sites.
Execute repairs, board replacements (IGBT, power boards, control boards), load testing, and system commissioning.
Prepare formal Technical Assessment & Warranty Reports for factory submission and prepare service/spare part replacement quotations for clients.
b. Pre-sales, Field Support & Motion Control Application Engineering (40%)
Assist OEM partners and System Integrators with parameter tuning, motion profiling, and positioning optimization.
Troubleshoot on-site issues related to industrial communications protocols (EtherCAT, Mechatrolink, Modbus, Profinet).
Collaborate with Sales Engineers to survey existing machinery setups and propose system upgrade solutions.
c. Technical Training & Documentation (20%)
Develop technical guides, quick-troubleshooting SOPs, and product application notes.
Conduct product training sessions for channel partners, distributors, and key client maintenance teams.

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