Customer Experience Executive

Thương Mại Du Lịch Tuệ Anh · Đà Nẵng

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Đà Nẵng, Đà Nẵng, Đà Nẵng

Tổng quan

Respond promptly to customer inquiries through various communication channels (phone, email, or chat) with professionalism and courtesy
Provide clear and accurate information to customers regarding products, services, orders, and policies
Escalate complex issues to the appropriate departments for further investigation and resolution
Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
Follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded
Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
Provide recommendations for process improvements to enhance efficiency and customer satisfaction
Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company's customer relationship management (CRM) system.

Customer Contact, Listening, Verbal Communication, Collaboration, problem-solvingQuyền lợi:
Compensation & Benefits: Competitive and attractive salary package, 13th-month salary Receive bonuses and other employee benefits in accordance with state regulations, with a competitive total income package (including 13th-month salary)
,• Social Insurance: Full salary-based contribution
,• Seniority Leave: Additional annual leave for employees with 3+ years of service
,• Activities: Annual teambuilding and company trips
,• Chance to work in an international, dynamic, and youthful environment.
Opportunity to work with multi-national partners.

Chế độ thưởngDu lịch

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