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Customer Service & Sales Executive – Container Depot

CÔNG TY TNHH MEDLOG VIỆT NAM HOLDING · Đồng Nai
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Đồng Nai, Đồng Nai, Đồng Nai

Tổng quan

  • MEDLOG Vietnam Holding (MVH), part of the MSC Group, is looking for a Customer Service & Sales Executive – Container Depot to support the growth of our logistics and transportation business in Vietnam.
  • The role focuses on developing new business opportunities, managing customer relationships, and delivering competitive logistics solutions across ICD, container depot, empty container, M&R, trucking and inland transportation services.
  • This is an exciting opportunity for a commercially driven professional who wants to build expertise in B2B Sales and Business Development within the container logistics industry and work in an international environment.
  • Business Development & Sales
  • Identify, develop and convert new business opportunities across container logistics and inland transportation services.
  • Build and maintain strong relationships with customers, including shipping lines, freight forwarders, logistics companies and business partners.
  • Understand customers’ cargo flows, container volumes, trade lanes and operational requirements to identify business opportunities.
  • Prepare sales proposals, quotations and commercial presentations, and follow through from quotation to business conversion.
  • Negotiate with customers within approved commercial guidelines to secure profitable business.
  • Achieve agreed sales, revenue, volume and customer acquisition targets.
  • Customer Relationship Management
  • Act as the key contact for assigned customers and develop long-term business relationships.
  • Understand customer needs and proactively follow up on requests, complaints and service issues.
  • Coordinate with internal teams to resolve operational, billing, container release/return and service-related issues.
  • Maintain high customer satisfaction and identify opportunities to increase customer retention and business value.
  • Logistics Solutions & Commercial Support
  • Work closely with Operations, Transport, Depot, M&R and other functions to develop practical and competitive logistics solutions.
  • Support new customer onboarding, service implementation and logistics/ICD/depot projects.
  • Identify opportunities to improve service efficiency, optimize customer costs and enhance service value.
  • Monitor competitors, market pricing, depot capacity, customer movements and logistics market trends.
  • Provide market insights and recommendations to support pricing, service development and commercial strategy.
  • Maintain accurate customer information, quotations, sales pipeline and sales activity records.
  • Prepare regular sales and customer reports for management.

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