← Công ty TNHH Freudenberg & Vilene International Việt Nam
Customer Service Assistant
Công ty TNHH Freudenberg & Vilene International Việt Nam · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Support daily customer service operations including order processing, delivery follow-up, and customer coordination.
- Assist sales team and related departments to ensure smooth order fulfillment and customer satisfaction.
- Handle local and export order documentation and maintain accurate records.
- Support problem-solving activities and communication with internal and external parties regarding customer inquiries.
- Support stock checking and preparation of forecast/projection orders for customers.
- Communicate with internal departments and external parties to support customer requirements.
- Input customer orders and assist in delivery and invoice follow-up.
- Support monitoring of pricing, packaging, lead time, and freight charges.
- Prepare and distribute manufacturing orders, pick lists, delivery notes, and invoices.
- Follow up product output and input quality status.
- Support daily sales operation activities and maintain related records.
- Assist in inventory monitoring to avoid stock shortages or overstock situations.
- Coordinate shipment arrangements and delivery schedules for local & export orders.
- Support logistics and shipping documentation processes.
- Assist in checking shipping costs and freight-related information before shipment arrangements.
- Business Volume handle: high volume but routine
- Geographic Coverage: local, regional.
- Customer Type: (internal / external / distributors / key accounts)
- Support checking freight quotations from shipping companies and forwarders.
- Assist in preparing and cross-checking shipping documents.
- Support coordination with logistics service providers and related departments.
Quyền lợi
- 13th-month salary (equivalent to 1 month of basic salary). Performance bonus of up to 2 months’ salary.
- ,• Social, health, and unemployment insurance from probation, based on 100% of salary. PVI health insurance.
- ,• 14 days of annual leave.
Chế độ thưởngCổ phần / ESOP
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