← Flexport

Air Operations Associate

Flexport · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Execute end-to-end air shipments:
Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
Handle customers statistics and reports or any special request for improve system.
Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
Take ownership: Support teammates and take on additional tasks when needed/ required.

Logistics, Freight Forwarding, Customer Service, Air Freight Logistics, Air Freight Forwarding

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