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MEMBER EXPERIENCE & OPERATIONS MANAGER / EXECUTIVE

Công ty TNHH Cobi One · Tây Ninh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
20tr - 35tr
Địa điểm
Tây Ninh, Tây Ninh, Tây Ninh

Tổng quan

  • Daily Operations Management
  • Oversee the overall daily operations of the center, including opening and closing procedures.
  • Prepare staff schedules, workforce planning, and attendance management.
  • Ensure all facilities and customer touchpoints operate efficiently and effectively.
  • Supervise front desk operations and maintain excellent customer service standards.
  • Ensure consistent implementation and compliance with the Company's Standard Operating Procedures (SOPs).
  • Member Experience & Customer Service
  • Deliver an exceptional customer experience and maintain high levels of member satisfaction.
  • Handle member inquiries, feedback, complaints, and service recovery in a professional manner.
  • Develop and implement initiatives to improve member engagement and retention.
  • Monitor customer satisfaction and continuously enhance service quality.
  • Safety, Compliance & CRM Management
  • Ensure compliance with all safety regulations, operational policies, and emergency procedures.
  • Conduct regular safety inspections and manage incident reporting processes.
  • Maintain accurate member records, CRM data, visitor information, and facility usage records.
  • Analyze operational and customer data to identify opportunities for business improvement and operational excellence.
  • Team Leadership & Operational Excellence
  • Lead, supervise, coach, and develop the Front Desk and Operations teams.
  • Coordinate effective communication and collaboration among the Operations, Facilities, and Management teams.
  • Monitor operational KPIs and prepare regular operational performance reports.
  • Continuously identify opportunities to improve operational efficiency, business processes, and customer experience.
  • Event Operations & Support
  • Plan, coordinate, and support the execution of sports tournaments, corporate events, workshops, community programs, and promotional activities.
  • Coordinate venue setup, staffing, equipment, vendors, logistics, and overall event operations.
  • Ensure a seamless and high-quality experience for participants, members, and visitors throughout each event.
  • Work closely with the Marketing and Business Development teams before, during, and after events.
  • Conduct post-event evaluations, prepare operational reports, and recommend continuous improvements.

Yêu cầu

  • Bachelor's degree in Business Administration, Hospitality Management, Sports Management, Operations Management, or a related field.
  • Minimum 3–5 years of experience in Operations Management, Customer Experience, Hospitality, Facility Management, or a related industry.
  • Previous experience in a supervisory or managerial role is highly preferred.
  • Customer-focused mindset with strong interpersonal and relationship-building skills.
  • Excellent organizational, communication, and problem-solving abilities.
  • Experience using CRM systems and operational reporting tools is an advantage.
  • Ability to manage multiple priorities and perform effectively in a fast-paced environment.
  • Strong sense of ownership, accountability, and commitment to operational excellence.
  • LANGUAGE: Fluent in Korean

Quyền lợi

  • Company-provided laptop/desktop; company car available for business trips
  • Opportunities to attend overseas exhibitions, research programs, and Korea trips (for outstanding employees)
Đào tạoLaptop / Thiết bị

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