Customer Service Specialist - Account Management

CÔNG TY TNHH ASHTON FURNITURE CONSOLIDATION ·

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Kế toán / Kiểm toán / Thuế

Mức lương

12tr - 15tr

Địa điểm

Bà Rịa - Vũng Tàu, Huyện Tân Thành

Tổng quan

Responsible for managing assigned customer accounts to ensure accurate order processing, timely communication, and high customer satisfaction through effective coordination with internal stakeholders
Manage day-to-day operations for assigned customer accounts.
Ensure customer orders, forecasts, and requirements are handled accurately and on time.
Maintain strong relationships with customers as key contact point.
Support Customer Service Team Leader in achieving service performance targets.
SCOPE OF RESPONSIBILITY
Process and follow up customer orders from receipt to delivery completion.
Coordinate with Sales, Planning, Production, Logistics, and Finance to fulfill customer requirements.
Communicate proactively with customers regarding order status, delivery schedules, and issues.
Handle customer inquiries and complaints related to assigned accounts.
Maintain accurate customer records, order data, and documentation in the systems.
Support preparation of forecasts, reports, and customer performance data.
Ensure compliance with internal procedures and customer-specific requirements.
Escalate issues to Team Leader or Manager when necessary
REQUIRED KNOWLEDGE
Knowledge of customer service and account management processes.
Basic understanding of supply chain, production planning, and logistics flow.
Familiarity with systems and order management tools.
Understanding of customer service KPIs and service level requirements

Bachelor’s degree or diploma in Business, Supply Chain, or related field.
Minimum 2–3 years of experience in customer service, account management, or related roles.
Good communication and coordination skills.
Ability to manage multiple customer accounts simultaneously.
Proficient in MS Office; ERP system experience is an advantage.
MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS
Ability to work under pressure and meet customer deadlines.
Customer-oriented mindset with attention to detail.
Office-based working environment.
Normal office working conditions.
Kinh nghiệm: 1 Năm

Laptop, Chế độ bảo hiểm, Du Lịch, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Chế độ bảo hiểmChế độ thưởngTăng lươngChăm sóc sức khỏeDu lịchĐào tạoNghỉ phép nămLaptop / Thiết bịXe đưa đón

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