User Success Manager - Junior Level/ Quản Lý Trải Nghiệm Người Dùng

CLO Virtual Fashion · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng / Phó phòng

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Daily Operational work to serve CLO individual/ student user community managing inquiries, support, and the website.
In-depth analysis of user inquiries, support, and user activities on clo3d.com website and CLO’s social media channels.
Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
Research not only in Vietnam but also in Southeast Asia to expand individual and student users.
Work with other teams to execute project workstreams as part of the wider company business.
To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with the Marketing Team.
Communicate actively and work in tandem with the Global User Success chapter to have aligned goals and strategies.

Business Development, Operation, User Research, Project Planning, User Experience Development

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