← Carl Zeiss Vietnam Company Limited

[Hanoi] Product & Application Specialist, Medical Technology

Carl Zeiss Vietnam Company Limited · Hà Nội

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Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Conducting clinical application training for REF surgeons/customers at Zeiss training center and/or at cus-tomer site, including deep-dive training on the PRESBYOND treatment workflow (patient selection, refrac-tion protocols, centration, cyclotorsion, binocular balancing, aberration considerations, suitability assess-ment, treatment planning, and outcome interpretation).
Focusing on clinical uses, education, and improving customer workflows, while providing on-site case support and evaluations to optimize early outcomes and build surgeon confidence.
Developing, maintaining, and delivering applications-focused training on the equipment and accessories about PRESBYOND.
Applying product and clinical knowledge to troubleshoot and resolve customer issues where needed.
Conducting product and solution presentations of PRESBYOND for customers, managing key accounts, and building KOLs for the REF business in the region.
Delivering product training for the sales team, as well as CAS, PDC, and Marketing teams, covering PRES-BYOND clinical fundamentals, workflows, and best practices.
Maintaining knowledge and understanding of competitive products/market updates.
Supporting the preparation of bids for major tenders/projects in your territory.
Supporting sales members with technical matters such as log files, case records.
To be able to join or take lead on ad-hoc projects.
Including but not limited to:
 Product and Market information management:
Knowledge of product's features, benefits, product application, Refractive diagnostics, refraction protocols and treatment procedure
Update of competitor offerings/ market of PRESBYOND.
Build KOL’s for REF business (especially PRESBYOND) in the region
Able to support for the preparation of bids for major tenders/projects in your territory
Update qualitative and quantitative information on customer feedback
Submit territory reports and all required information requested by management by due date
 Application and product training:
Conducting clinical application training for REF & PRESBYOND surgeons/customers
Effective support customers with product demonstration
Support for training activities for customers in Zeiss training center and/or at customer site
Focus on clinical uses, education and improving customer workflows
Work closely with Sales, Service, Marketing, etc. and with end users in both pre and post-sale situations
Apply product and clinical knowledge to troubleshoot and resolve customer issues where needed
Customer relationships
Regular visits of existing and prospective customers independently and with distributors to build strong re-lationships
Support sales team with Bundling tools and complex sales
Constantly updating the customer database of assigned territory
To be able to gain trust, or handle customer complaints incase of complications
Financials
Meet the territory sales goals and objectives
Teamwork:
Build and maintain constructive and co-operative relationships with sales team and other cross functional teams
Active participation in team related activities and meetings
Support for colleagues to achieve company's goals
Sharing relevant customer/product/industry information with colleagues
Any other duties & responsibilities as assigned by the management
Dimensions / Key Data
Leadership accountability

Yêu cầu

Product Application, Ophthalmology, Medical Device, Customer Orientation, market research

Quyền lợi

Đào tạo

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