Customer Service Support (Japanese language)

Bosch Global Software Technologies · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Act as the first point of contact for internal customers and suppliers in Japanese and English via ticketing tools, email, and phone.
Handle inquiries related to indirect procurement, including PR, PO, supplier management, goods receipt, invoices, catalogs, and procurement systems.
Analyze requests, identify root causes, provide accurate guidance, and resolve or escalate issues within agreed SLAs.
Monitor and follow up on tickets, ensuring timely resolution, accurate documentation, and proactive customer communication.
Contribute to knowledge management, process improvement, service transitions, testing, and new service implementations.
Collaborate with regional stakeholders and support teams while meeting productivity, quality, customer satisfaction, and response/resolution targets.

Purchasing Processes, ERP SAP System, Ticket Management, Japanese Speaking, problem-solving

13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
Premium health insurance for employee and 02 family members
15++ days of annual leave + 1 day of birthday leave
Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
Onsite opportunities: short-term and long-term assignments
Fitness & sport activities: football, badminton, yoga, Aerobic
Join in various team building, company trip, year-end party, tech talks and a lot of charity events
100% monthly salary and mandatory social insurances in 2-month probation
Flexible working time
Lunch and parking allowance
Free in-house entertainment facilities and snack

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