Customer Service Agent Malaysia Market (Chinese + English)

Bosch Global Software Technologies · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Conduct proactive outbound calls and customer engagement activities to assigned customers.
Execute sales and promotional campaigns to increase customer awareness and drive business growth.
Build and maintain strong relationships with customers through regular follow-up and account support.
Promote Bosch products, services, and marketing campaigns to target customers.
Support customer acquisition, retention, development, and business expansion initiatives.
Serve as a dedicated point of contact for customer inquiries and support requests.
Identify sales opportunities and contribute to the continuous growth of outbound business activities.
Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.
Maintain accurate customer records and activity tracking in CRM systems.
Achieve defined productivity, quality, and customer satisfaction targets.

Chinese Language, English Proficiency, Customer Services, Problem-solving skills, Negotiation skills

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