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CRM Operations Manager - Nutrition Division

Abbott · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng / Phó phòng

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Operational process design and implementation Target Operating Model.
Working with the IT team and external vendors to source and implement the most appropriate technology solution for the business initiative
Auditing/Identification and optimization of campaign strategies and other factors impacting program performance. Identification of trends, issues, gaps and performance improvement opportunities across all CRM programs on a continuous basis
Provide strategic guidance and recommendations on increasing NU and sales for the brands
Support strategic campaign planning activities including working with the Operations Manager for both Pediatrics & Adults and CRM Manager Analytics to identify key performance metrics to track, required resources and systems integrations required and development of end to end project plans
Liaise with Brand teams, and other related parties on program setup, execution and operational reporting/analyses.
Daily operations management duties include supervising campaign execution and resolving campaign operational issues
Create and update internal CRM Operations procedure documents as needed
Schedule campaign WIP meetings and circulate follow-up actions
Manage and resolving campaign operational issue

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