← WOWSUITE SOFTWARE
General Manager / Managing Director — Savvy Smart Deals
WOWSUITE SOFTWARE · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Giám đốc
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- P&L, revenue, margin and profit
- Ecommerce strategy and execution
- Product strategy and sourcing
- Online marketing and customer acquisition
- Paid media, affiliate traffic and performance marketing
- Shopify and direct-response funnels
- Pricing, offers, bundles and upsells
- Conversion rate, AOV, CAC/CPA, ROAS and LTV
- Inventory, purchasing and forecasting
- Warehousing, fulfillment and logistics
- Customer service, refunds and chargebacks
- Budgets, analytics and forecasting
- Team performance and growth
- ECOMMERCE / DTC
- Personally operated or materially scaled an ecommerce or DTC business
- Strong understanding of Shopify, Amazon, marketplaces and/or direct-response ecommerce
- Understand the full online customer journey from traffic through purchase, fulfillment and repeat purchase
- ONLINE MARKETING
- Strong practical knowledge of performance marketing
- Paid media, affiliates, publishers, media buyers or traffic partners
- Understand CPA/CAC, ROAS, RPC, CVR, AOV and LTV
- Experience improving offers, landing pages, checkout, creative, bundles, upsells and conversion
- Able to decide quickly whether to scale, change or stop an offer based on economics
- LOGISTICS & INVENTORY
- Inventory planning and purchasing
- Demand forecasting
- Stockouts and excess inventory
- Supplier coordination
- Warehousing and fulfillment
- Shipping and logistics
- Working-capital implications of inventory decisions
- CUSTOMER SERVICE
- Experience managing customer-service operations in an ecommerce environment
- Understand refunds, returns, chargebacks, complaints and service levels
- Able to identify customer-service problems that are hurting conversion, retention or profitability
- Experience building or managing processes that improve customer satisfaction while controlling cost
- Own revenue, gross margin, contribution margin, profit, budgets and forecasts
- Manage marketing spend and operating costs
- Review business performance frequently and take corrective action quickly
- Ensure every major product and channel has clear unit economics
Quyền lợi
Cổ phần / ESOP
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