Manager Sales & Aftersales Quality Control

VINFAST TRADING AND PRODUCTION JSC · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng / Phó phòng

Ngành nghề

Kinh doanh / Bán hàng

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.
Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.
Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.
Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.
Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).
Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.
Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.
Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.
Manage departmental planning, budgeting, resource allocation, and project execution.
Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.
Coach, develop, and lead team members to build a high-performing quality organization.

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