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Sales & Member Care Executive

Vietnamworks' Client · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kinh doanh / Bán hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • We are seeking a motivated and customer-focused Sales & Member Care Executive to drive membership sales, deliver exceptional client service, and support the daily operations of our boutique fitness studio. The ideal candidate will have a strong background in sales and customer care, with excellent communication skills and a passion for health and wellness. This role is key to converting leads,…
  • Sales & Conversion
  • Sell Memberships: Explain class packages, membership options, and pricing. Match offerings with customer goals and close sales confidently.
  • Facility Tours: Guide prospects through the gym, highlighting benefits of Reform, Ride, and Hybrid classes, amenities, and community vibe.
  • Up-selling & Cross-selling: Promote personal training, exclusive workshops, where relevant.
  • Lead Generation & Follow-up: Reach out to leads via phone, Zalo, email, FB and Insta. Track follow-ups with trial users or referral prospects.
  • Promote Campaigns: Actively market gym events, fitness challenges, and seasonal offers to both walk-ins and current members.
  • Customer Care & Retention
  • Front Desk Support: Greet members, check them in, and answer questions with a warm and professional attitude.
  • Member Consultation: Ask meaningful questions to understand fitness goals, recommend suitable class schedules, and suggest tailored packages.
  • Handle Inquiries: Provide timely and informative responses to all membership, class, or facility questions—online and offline.
  • Engage & Retain Members: Maintain regular contact with new joiners and high-potential members to build strong relationships and encourage renewals.
  • Sales Tracking & Admin
  • CRM Updates: Accurately log leads, interactions, conversions, and feedback.
  • Sales Reporting: Support weekly reporting of membership sales, conversion rates, and walk-in analysis.
  • Daily Task Support: Coordinate with instructors and operations team for a smooth class flow and customer experience.

Quyền lợi

Đào tạo

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